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02 About Us
MORE THAN 40 YEARS OF EXPERIENCE
Al Madadd Company was established in 1975 located in the main dynamic location for water solution trading areas. Al Madadd Company is now known to the water solution Contractors, Plumbers & end-Users as one of the main suppliers of water equipment & water treatment products. Al Madadd is known to the concerned Contractors & end- Users as a water & sewage Solution provider.
Al Madadd Company has more than 60 employees distributed in different teams based on company structure.
To maintain & complete our professional image of services & products range in the field of water solution water equipment materials & water and sewage treatment systems by representing professional suppliers who provide the support required for both parties success.
“Even though a lot of very professional companies in our market, but Al Madadd can be in the top list , the major advantages are the strength for the after sales service & the affordable prices for a quality materials."
“Al Madadd sales team effort, technical feedback and excellent follow up is highly appreciated, but I should specifically thank Al Madadd professional customer service agents in the call centre who are always providing a quick response for solutions and perfect after sales service"
Abdul Naser Bahrami
“I had bought my water equipment from another company, but based on the current market feedback that Al Madadd have of very well-known international brands and a professional after sales service and maintenance team, I have decided to shift to Al Madadd for any after sales and maintenance job."
“Many of my friends were recommending other company than Al Madadd, but to be honest I have been using AL Madadd Products since more than 7 years & I am very satisfied with the quality of Products with very minimum maintenance requirement."
Ali Al Faylakawi
04 Down to Business
How to discover the FRAUD companies
- Check Al Madadd logo at the official branches sign boards in case you visit any of the showrooms. - Check the distributor agreement with Al Madadd in case you are visiting an authorised distributor shop. - When technician visits your site, Check his civil ID which shows that he is working under Al Madadd noting that Technicians should have wear Al Madadd uniform & using Al Madadd official service vehicles. - If you receive an incoming call, the only approved incoming calls related to service or after service are 24919988 , 24913417, 24928385 & 24913415
When commissioning will take place?
Usually, Commissioning will take place within 2-4 days if no site obstacles exist and all the mechanical and electrical connections are done properly. Commissioning should take place maximum by 45 days after delivery to ensure the warranty; otherwise the company has the right to evaluate the warranty period based on equipment condition at the time of commissioning. Materials should be stored in a proper place before commissioning.
When does the warranty starts?
Equipment guarantee period starts from initial commissioning date.
what does the warranty cover?
Warranty provided is against manufacture defects, provided commissioning done by Al Madadd, Warranty will be in effect starting from the date commissioning by replacing the defected parts